nanoleaf stuck on dim light, control panel lights not working and wont connect to app.

Started by Henboi

Henboi

My Hexagon shape nanoleafs stopped working months ago, im currently trying to resolve the issue.

They are stuck on this grey looking dimmed light that only turns off when I unplug them, the control pannel buttons do not work and I cannot hard reset the panels due to this. I have unplugged them countless times and tried connecting them to the desktop app & iphone app countless times but neither seem to work. my wifi is 5Ghz currently operating at 2.4Ghz for this nanoleaf and I havent been able to get them off this dimmed light for months. HELP!