Canvas control square issue

Started by broken nanoleaf

broken nanoleaf

I've tried soft reset, hard reset, unplugging the canvas, restarting my wifi, nothing has helped. They are stuck dim white, any button I press on the control square lights up but doesn't change the function on the lights. I looked around and this seems to be a fairly commonly problem.

I've probably had this set for less than a year and for the amount payed I expected a bit more longevity. It's bad enough the app only works half the time but now the lights are failing as well?

Josh N.


Thank you for getting in touch and we're sorry to hear that your Canvas is stuck on dim white.

This could be a hardware issue and our Customer Support Team would love to work with you and make sure it's up and running, you can get in touch with them at

Kind regards,