Canvas control square issue

Started by broken nanoleaf
8d716103c74f246d1294bb654ff344e4?s=128&d=mm

broken nanoleaf

I've tried soft reset, hard reset, unplugging the canvas, restarting my wifi, nothing has helped. They are stuck dim white, any button I press on the control square lights up but doesn't change the function on the lights. I looked around and this seems to be a fairly commonly problem.

I've probably had this set for less than a year and for the amount payed I expected a bit more longevity. It's bad enough the app only works half the time but now the lights are failing as well?

788afab4abcd84ac002d6b995523683b?s=128&d=mm

Josh N.

Hello!

Thank you for getting in touch and we're sorry to hear that your Canvas is stuck on dim white.

This could be a hardware issue and our Customer Support Team would love to work with you and make sure it's up and running, you can get in touch with them at http://nanoleaf.me/hello.

Kind regards,