I think nanoleaf products are great regarding what they promise but recently more and more problems arise.
I bought the 4D. It worked for some time then it lost connection. Now the factory reset does not work and I am unable to pair the device. I send a detailed problem report to customer support. They asked me to make a video. I think this is too much. How to make a video with my iphone while using iphone to pair the device at the same time?
I bought the christmas string lights. I can't use any rhythm/music scenes, the app reports the device is incompatible with rhythm. Preinstalled scenes work but they do not show up as music scenes in the app.
I bought matter essentials bulbs to replace my homekit essentials bulbs. Now I can't use any group scenes with them. In addition, they regularly loose connection to the thread network. Re-pairing with the nanoleaf app works. Adding to homekit works. But adding to home assistant causes lots of problems since the nanoleaf shapes TBR joined the apple thread network. After turning off the shapes adding to home assistant works.
My nanoleaf shapes created their own thread network with TBR functionality. This was no problem since all my devices used the apple based thread network. Recently, the shapes joined the apple thread network as TBR causing instability. Lots of people report problems with nanoleaf TBRs, please stop us from forcing to use them. Please add a future to the app to disable.
In my opinion there seems to be a general problem with product quality assurance.