Improve offline performance/reliability

Started by Anzio_
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Anzio_

I'd like to request improved reliability when the light panels are connected to a traditional Wi-Fi network, but blocked from the internet. Right now, the panels behave unreliably (frequent "No Response" in HomeKit, etc) and go bright white while completely unresponsive after multiple hours of being powered on while blocked from the internet.

It'd be nice if the Light Panels would reliably work while blocked from the internet, but still connected to a HomeKit home. Right now, it seems like the controller fills up with failed requests and eventually crashes, requiring unplugging and plugging them back in.

I reached out to support who indicated that this is expected behaviour when the devices are blocked from public internet access. I really like keeping my IoT devices offline, unless they need it temporarily for a firmware update.

Thanks!

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Aliakbar Eski

@Anzio_

what firmware version us your controller running? I remember fixing something along these lines for offline controllers. So maybe you just need a firmware upgrade, and then you can take them offline as well.

Regards

0cf42d02f6a7d36f678efd111193855e?s=128&d=mm

Anzio_

@"Aliakbar Eski"

Thanks for replying! Looks like my controller is running 3.3.6 with no updates showing as available. Not sure if maybe I'm on a different branch, if there was a fix released earlier. Really appreciate it!

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Aliakbar Eski

@Anzio_

3.3.6 is latest, so you are good there. This is a bug and I am gonna be setting up a test and looking at it this weekend.

How many hours does the Light Panels take to get into this state?

Apologies for this but will have it resolved soon.

Regards

0cf42d02f6a7d36f678efd111193855e?s=128&d=mm

Anzio_

@"Aliakbar Eski"
Sorry for the delay! It's hard to say an exact amount of time. I'd say it's about 10-15 minutes before the light panels stop responding reliably in HomeKit (i.e. half of my HomeKit requests fail and I need to wait a few seconds to make sure the panels are reachable before sending the request again).

It's at least half a day (maybe a little more in some cases) before the panels go white and the controller stops responding. I was able to witness it the other day, and it seemed like each panel individually went to a bright white from the active scene. Once that started, I couldn't seem to get the controller to respond at all until I power cycled it.

I just gave it a power cycle now, and blocked the controller from the internet and made a note of it. I'll report back with more data.

Side note: I just noticed that the active scene (after about 5 minutes of being blocked) froze in mid-transition for about half a minute. The panels were unresponsive in HomeKit while the scene was frozen, but the scene resumed moments later and it is now responsive again in HomeKit. It looks like the scene freeze coincided with the non-responsiveness.

If I can provide anything else, I'm more than happy to! Outside of this issue, these panels have been amazing and extremely reliable. Very impressed since purchasing them, and I'll likely be picking another set up for another room!

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Aliakbar Eski

@Anzio_

That's great information. I am gonna run the same test at my home and see what's going on. Will keep you posted.

Yes the screen freeze meant the controller did stop functioning correctly which means it will go unreachable in HK as well. They are connected, and that's information for me.

Glad you like the product. Won't rest till its even better!

Regards!