Hello. I am having issue with resetting my shapes. I did all of hard resetting steps on Nanloeaf website and all 5 lights on the controller keep blinking from left to right (i.e. starting with first light, then second , then third and so on). Every 5 minutes the power light blinks blue few times then stop. But all LED keep flashing and it doesn't want to pair.
I did this rest several times, restarted router, phone homepod and nothing help.
I have a layout of 149 shapes (hexagons, triangles and mini triangles). When I setup the system it worked fine and I was able to pair. Then the app asked me to update to 5.0 to 5.0.1. Once I started the update the light disconnect and won't connect again. Hard and soft rest not working. Interestingly, if I remove the controller and attach it to only one panel I can hard reset and pair again. The problem see that it cannot hard reset with all 149 panels connected. I tried to hard reset the controller with one panel then I then connected the controller to all my 149 panels. It didn't work and I don't know why. When I do a hard reset, do I reset the controller or the light panels themselves. How long does hard resetting take for 149 panels connected together? I left it blinking like this overnight for 12 hours and it didn't finish. Any idea how to solve this.
Just FYI, when I power cycle all panels they turn on green and stay green. When I hard rest with all panels connected they flash interchangeably green for a while then stay on solid green. Any help is greatly appreciated as this is very frustrating.
@"Aliakbar Eski" Yes when I do a hard reset they do blink together first for 2-3sec then after that they blink alternating from left to right.
I actually tried two other new controller and they do the same (out of the 149 panels I bought 3 were starter kit). Neither of them worked. All keep blinking and the panels stuck on green. Also as I mentioned when I connect any of the controller to only one panel it resets perfectly.
Can it be issue of large layout? How to fix that. Most importantly I want to know. When I do a hard reset do I reset the panels themselves or the controller? Does the panels connect to the WiFi or the controller?
@"Aliakbar Eski" Can a software update or downgrade solve this. How can I do that if I cannot connect to the internet. I tried hotspot and it get in the mode but when I connect to it I cannot pair (the app can find it). I did also contact support and opened a ticket and no body get back to me.
@HESHAMGEO You are just resetting the controller. Not the panels. The controller connects to Wifi.
So based on what you described, and I missed that point about the controller working fine when connected to a single panel, apologies, something can be wrong with the layout as well. I wouldn't still rule out the controller, and still get it replaced.
When you contact support you can link them to this post so they know I have been in touch with you. Apart from this, once you are in the support system, we will be able to look at device logs and see if there is some panel that is misbehaving.
If you can, please DM me a pic of your layout the way it is when power on. Thanks
Don't worry, we will work to have this resolved at the earliest.
@"Aliakbar Eski" Can you send me your email address. I can’t sent pictures over here. There are no attachment link. Also as mentioned it did connect perfectly before the update. So the layout should be fine. Also I built it with layout assistance and there were no errors.
Have you contacted support yet?
They will be able to help much faster. But in any case, when you do a hard reset do you get the confirmatory flash where all the LEDs blink together in unision, before they start scrolling from left to right. That means the controller has been hard reset.
After a while, the controller's LEDs must stop scrolling and if reset the power LED must come on. That means its waiting to be paired and configured. Around the same time, your panels must also start to display an effect. Do they display an effect?