Resetting Shapes

Started by HESHAMGEO
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HESHAMGEO

Hello. I am having issue with resetting my shapes. I did all of hard resetting steps on Nanloeaf website and all 5 lights on the controller keep blinking from left to right (i.e. starting with first light, then second , then third and so on). Every 5 minutes the power light blinks blue few times then stop. But all LED keep flashing and it doesn't want to pair.

I did this rest several times, restarted router, phone homepod and nothing help.

I have a layout of 149 shapes (hexagons, triangles and mini triangles). When I setup the system it worked fine and I was able to pair. Then the app asked me to update to 5.0 to 5.0.1. Once I started the update the light disconnect and won't connect again. Hard and soft rest not working. Interestingly, if I remove the controller and attach it to only one panel I can hard reset and pair again. The problem see that it cannot hard reset with all 149 panels connected. I tried to hard reset the controller with one panel then I then connected the controller to all my 149 panels. It didn't work and I don't know why. When I do a hard reset, do I reset the controller or the light panels themselves. How long does hard resetting take for 149 panels connected together? I left it blinking like this overnight for 12 hours and it didn't finish. Any idea how to solve this.

Just FYI, when I power cycle all panels they turn on green and stay green. When I hard rest with all panels connected they flash interchangeably green for a while then stay on solid green. Any help is greatly appreciated as this is very frustrating.

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Aliakbar Eski

@HESHAMGEO
Thanks for your detailed information.
It seems like your controller has developed a fault. Can you please contact Nanoleaf support and they will have it replaced for you!

Also not that it matters, but when you do a hard reset, the LEDs should blink together in unison confirming that a hard reset will be performed. Did that happen?

Apologies that this has happened, but we should have it resolved soon.

Regards

A13f90a911e4e48c5f2a54285bfb4d2e?s=128&d=mm

HESHAMGEO

@"Aliakbar Eski" Yes when I do a hard reset they do blink together first for 2-3sec then after that they blink alternating from left to right.

I actually tried two other new controller and they do the same (out of the 149 panels I bought 3 were starter kit). Neither of them worked. All keep blinking and the panels stuck on green. Also as I mentioned when I connect any of the controller to only one panel it resets perfectly.

Can it be issue of large layout? How to fix that. Most importantly I want to know. When I do a hard reset do I reset the panels themselves or the controller? Does the panels connect to the WiFi or the controller?

A13f90a911e4e48c5f2a54285bfb4d2e?s=128&d=mm

HESHAMGEO

@"Aliakbar Eski" Can a software update or downgrade solve this. How can I do that if I cannot connect to the internet. I tried hotspot and it get in the mode but when I connect to it I cannot pair (the app can find it). I did also contact support and opened a ticket and no body get back to me.

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Aliakbar Eski

@HESHAMGEO You are just resetting the controller. Not the panels. The controller connects to Wifi.

So based on what you described, and I missed that point about the controller working fine when connected to a single panel, apologies, something can be wrong with the layout as well. I wouldn't still rule out the controller, and still get it replaced.
When you contact support you can link them to this post so they know I have been in touch with you. Apart from this, once you are in the support system, we will be able to look at device logs and see if there is some panel that is misbehaving.

If you can, please DM me a pic of your layout the way it is when power on. Thanks

Don't worry, we will work to have this resolved at the earliest.
Regards

A13f90a911e4e48c5f2a54285bfb4d2e?s=128&d=mm

HESHAMGEO

@"Aliakbar Eski" Can you send me your email address. I can’t sent pictures over here. There are no attachment link. Also as mentioned it did connect perfectly before the update. So the layout should be fine. Also I built it with layout assistance and there were no errors.

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Aliakbar Eski

DM'ed you my email address.
Best to contact support, as that will allow us to get more information. And then we can zero in on the problem faster.

Regards