Hey, i did a Update Session on all of my Devices. My Canvas, my PC and my Razer Synapse, because i had some issues with something unrelated.
After updating and reinstalling Synapse i went to pair my Nanoleafs again on Synapse, just to find out that its not working now.
The Progress Bar on the Pairing tool just runs trough, gets stuck on 100% and breaks Synapse.
Synapse becomes unusable and keeps throwing errors until i deinstall the Nanoleaf Module.
I know that its not my Hardware thats incompatible, because it already worked.
My Surface Book 1 shows the same behaviour when trying to pair the Nanoleafs, so its either Synapse thats broken or the Nanoleafs having issues connecting to Synapse a "second time"
I tried everything out there and was in Contact with the Razer Support already, but they werent much Help.
I did a clean reinstall of Synapse, did a soft and hard reset of the Canvas, checked my Windows for broken files etc. And yes u/KhalidNanoleaf i did already contact your support (Ticket 93012)
Im really desperate for what else i can do since the sole reason i got the Nanoleafs was to pair them trough Synapse…
Either my Canvas Controller got f'ed up because i dared to pair it to Synapse a second time, or the Nanoleaf Connector Module is broken :(