Panels not showing up online

Started by Askeptic


I have the Nanoleaf Panels configured. The Nanoleaf app can see them without issue as well as homekit (iphone). I am "synced" to my Nanoleaf account and all looks good from the app.

When I log in to my account online via Nanoleaf, I can see the panels and the serial number matches, however it says my device is offline. I can not view any information on the scenes it has, nor do any of my schedules appear. I can not control the lights (on/off) either. I simply have the yellow '!' in a box and it says my panel is disconnected.

Locally, all is well. I am trying to get the online portal to work so that I may integrate them in to my Google Home network. What is the magic trick to have them become accessible via this Nanoleaf web portal?



Aliakbar Eski

Messaged my colleague. He will respond or I will with more steps on how to resolve this.