No Bill and bad customer service

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Hi Lorenzix,
Thank you for reaching out and my apologies that we have not respond to your request yet, but I would be happy to help you. In order to provide you with the invoice, I would need your email address and your location? This will help me to find your order. You can send the details directly to judith@nanoleaf.me

Thank you again and all the best

Hi Lorenzix,

Can you re-send your email, I could not find any message from you.

Thank you

If you do not receive a satisfactory response from customer service, ask to speak to a supervisor or manager at a higher level. Sometimes company management has more authority and resources to handle difficult situations. Investigate the laws and regulations that protect consumer rights in your country or region. If the company does not follow these rules, you can contact the appropriate consumer protection organization for help. In general, if a particular company has a huge problem with customer support outsourcing, it is likely that this company needs to get another support team involved and check how things will go with the new support team.