No Bill and bad customer service

Started by Lorenzix
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Lorenzix

I bought something in the shop with payment and delivery address of my company. I received the product and a shipping e-mail before, but not a bill. Even if the money is already paid with my Visa, I definitely need a bill for the paperwork in my company… I tried to reach the customer service which is just possible by e-mail form. A number to call would be much easier, but there isn't one. So I filled out the form. I never received any kind of confirmation e-mail for this, so I was not sure whether it reached the customer service or not. I tried it another time. Again no confirmation e-mail. I hope I will get a bill and an answer soon. If not I will return the product and buy it somewhere else or maybe it is better to buy a product of another company. WORST CUSTOMER SERVICE EVER… For this price you should definitely improve this soon. I cannot recommend someone to buy at your shop. When you have a look through older postings here, you will find more posts regarding this bad customer service.

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JudithKarin

Hi Lorenzix,
Thank you for reaching out and my apologies that we have not respond to your request yet, but I would be happy to help you. In order to provide you with the invoice, I would need your email address and your location? This will help me to find your order. You can send the details directly to judith@nanoleaf.me

Thank you again and all the best

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JudithKarin

Hi Lorenzix,

Can you re-send your email, I could not find any message from you.

Thank you

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Lorenzix

Hi JudithKarin,

Thanks for your help. In the meantime another person answered and helped me out. So the invoice problem is closed now.

Maybe a comment on your customer service and how to improve it:
It is very confusing to me as a customer how to reach the support, because there are multiple ways:

  1. This forum here
  2. The nanoleaf.helpdesk forum
  3. The request form on the websites
  4. The support@nanoleaf.me e-mail, which is sending the order confirmation…. But inside the confirmation e-mail it is written "do not reply to this because this e-mail is not monitored". Why the fuck is it called support if there is no support?

Please just provide one page on your website "how to reach customer service in which country" and give one option for every country which is working