Nanoleafs turn on randomly. Go into shuffle mode. Ticket number 51957

Started by bold__firefly__475


Does anyone ever respond to support requests?

Done soft and hard reset. Moved the power lead and connector. Moved the controller. Factory reset the router. Changed the 2.4ghz channel. Tried 1, 6, and 11, as told by 'support' a while ago.

iPhone 15 ProMaxiOS 17.4.1
Model no. NL42
Firmware 9.4.1
Hardware v1.6.0