Nanoleafs turn on randomly. Go into shuffle mode. Ticket number 51957

Does anyone ever respond to support requests?

Done soft and hard reset. Moved the power lead and connector. Moved the controller. Factory reset the router. Changed the 2.4ghz channel. Tried 1, 6, and 11, as told by 'support' a while ago.

iPhone 15 ProMaxiOS 17.4.1
Model no. NL42
Firmware 9.4.1
Hardware v1.6.0

Hi @bold__firefly__475,

generally, moving the controller should fix this issue. Can you DM a picture of your layout and I can help.

Regards
Aliakbar Eski

I've moved the controller loads of times. No difference. How do I send a dm on this platform?

Figured out how to DM. How do I upload an image?