Nanoleafes Not working - Power supplies dead? How to contact nanoleaf

Started by ancient__star__839


I received a hexagon starter Kit last Friday. It was supposed to be a present for our son.
I hooked everything up and plugged the power supply in. I could see a blue LED flash on the Control Unit once or twice and then nothing else happened.
I then measured the power supply. It is supposed to deliver 42V and I measured about 4V. I now wonder in the power supply is defect? I tried to contact nanoleaf but no phone support for Germany. Raised a ticket but no answer so far.

I am really dissapointed. Is there no quality or functionality check before shipping? What can I do to get this fixed?