My panels have NEVER worked consistently without weekly hardware reboots with Alexa but approx 1 week ago the issue has become steadily worse. I can no longer control the panels with Alexa, in the Amazon Alexa app under the device it states "sever is unresponsive". When disabling the app and re-linking I receive: "unable to link nanoleaf smarter series with Alexa"
I have been told to contact nanoleaf support by Amazon but got no response and they claim the issue is with the nanoleaf skill
I'm running firmware: 5.1.0
- unplugged the panels countless times and replugged after 10- 30 seconds
- logged out of my nanoleaf cloud account/logged back in
- removed the nanoleaf skill (which I now cannot re-enable)