Nanoleaf Canvas freezing

Started by Tytrtle


My Nanoleaf tiles keep freezing. No matter what I do to the control panels (soft reset, hard reset, repairing), the whole array gets frozen and unresponsive. Only when I unplug the control panel from all other panels does it behave normally. As soon as I plug it back in to the rest of the lights, the control panel and the rest of the lights get frozen on one color.

I created an installation of 576 Nanoleaf Canvas tiles, two of which are control panels. I have one control panel set up in passive mode.

I’m using the Nanoleaf app on iOS. Everything is set up on a 2.4g network. The control panel firmware appears to be up to date. So far the Nanoleaf support team has been slow to respond and not that helpful.

Anyone have any ideas?


It sounds like you may have a power issue with your Nanoleaf installation. Make sure that your power supply is delivering enough power to all of your tiles. If the power supply is not delivering enough power, it could cause your tiles to freeze.
Also, make sure that all of the connections between your tiles and control panels are secure. If the connections are loose or not properly connected, it could also cause the tiles to freeze.
If these solutions don't work, then I suggest reaching out to Nanoleaf's support team again with more specific details about your setup and try to get a more detailed response.

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If you are experiencing freezing issues with your Nanoleaf Canvas, there are a few troubleshooting steps you can try:

  1. Ensure that your Nanoleaf Canvas is running on the latest firmware version. You can check for updates through the Nanoleaf app or the Nanoleaf website.

  2. Restart your Nanoleaf Canvas by disconnecting the power supply for a few seconds and then reconnecting it. This can help resolve temporary software glitches.

  3. Check the Wi-Fi connection of your Nanoleaf Canvas. Make sure it is connected to a stable and reliable network. Weak or unstable Wi-Fi signals can sometimes cause freezing or connectivity issues.

  4. If the freezing issue persists, you can try resetting your Nanoleaf Canvas to its factory settings. This can be done through the Nanoleaf app or by following the instructions provided by Nanoleaf support.

If none of these steps resolve the freezing issue, it is recommended to reach out to Nanoleaf customer support for further assistance. They will be able to provide more specific troubleshooting steps or guide you through any necessary repairs or replacements.


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Hey there, folks! I've been following this discussion about Nanoleaf Canvas freezing, and I totally get the frustration when your smart lights act up. But let's stay on topic and help each other out.
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Now, back to the Nanoleaf issue – Larvar's advice is solid. Make sure your Canvas is up to date, check your Wi-Fi connection, and give it a good old restart. If all else fails, don't hesitate to reach out to Nanoleaf's customer support for help. Let's keep those lights shining bright!


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