Nanoleaf Canvas at UniFi Security Gateway 3P

Started by restless__fog__912
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restless__fog__912

Hi,

I can't connect Nanoleaf Canvas at UniFi Security Gateway 3P. All the complete network is working very well. I have many HomeKit devices in use (LIFX, Eve, Logitech, Koogeek, Fibaro, etc.) all of them are connected and working at all. But there's no way to connect Nanoleaf Canvas. (Firmware 1.2.1, have 4 Canvas starter kits available, but all with the same problem). After entering the HomeKit code I can see the Canvas in the HomeKit app, but after approx. 1 minute Canvas is blinking twice red. Hard and soft reset was done often, but all without any result. I have testet Canvas with a Fritz!Box network (Fritz!Box 6591), here it works. But I'm really not interested to switch from UniFi network.
Any idea to solve this problem?

best regards Frank.

Network devices: UniFi Security Gateway 3P, 2 x UniFi Switch 8 POE-60W, 4 x UniFi AP-nanoHD

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hidden__river__90

I got it working on an Unify network, which I have in a separate VLAN, by setting these properties:
UPnP (enabled in the Network settings: UPnP LAN)
Multicast (enabled in the Wireless Network settings: Multicast Enhancement)
IGMP Snooping (enabled in Network settings: IGMP Snooping)
Client/AP Isolation (disabled)

source: https://helpdesk.nanoleaf.me/hc/en-us/articles/360012316814-App-Errors-Android

I didn't test which of the individual settings is actually needed. I hope this will help you out.

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restless__fog__912

all is working since UNIFI AP-nanoHD firmware ver. 4.0.54.10625 is available

2c552afb8b90db0ba2ef472637fcc5f8?s=128&d=mm

hidden__river__90

Thanks for the feedback @restless__fog__912 !

Strange though, I had to change those settings using a UniFi AP-AC-Mesh with also version 4.0.54.10625 to get it working.

But if it is working, who cares… ;)