My NanoLeaf just wont go thought the setup

Started by Tychi

Tychi

Its MODEL :NL22-0002TW-9PK
FCC ID: 2AEWY-NL22
Switching Adapter DSA-65PFA-202
Paid alot of money for this and now for it to not work? i am frustrated:
it picks up the device but then it fails to connect any further,

please urgently assist, many thanks

EDIT: i have soft and hard reset this device multiple times