Nanoleaf panels are losing connectivity and becoming un-usable. I have complete hard and soft resets multiple times already and changed the Channel it operates on. It normally works for a few days or a week before it loses connectivity again. Currently I can’t even connect them to the app at all and get the below errors:
Serial numbers are: S16512A1094, S17512A1171 and S20442A0967
Failed is OSStatus code 3900 (kA11ParamErr)
Failed with OOStatus code 5 (EIO)
I have contacted support multiple times, completed all steps requested, confirmed my network is not the issue, tried a brand new controller sent from Nanoleaf and the problems still persist. I have had these for years and they worked without issue until a few months. Here are some additional steps I have taken;
Multiple hard and soft resets
tested with multiple controllers
confirmed on 2.4 wifi network
used ports 1,3,11 and others
confirmed app is updated
Tried the “RouteThisHelps” app per support which only provided vague info that support tried to say was causing my problem, To which I provided info proving support wrong.
And likely a few other things.
My support ticket is “139838” and it has been sent to the“R&D” team….
Anybody have suggestions?