So I just got my preorder of 19 hexagon shapes and had a REALLY difficult time getting them paired. I did get them paired but having lots of issues: 1. Nanoleaf iOS app losing connection to panels 2. iOS Home app losing connection to panels 3. Panels will randomly turn off 4. Panels will randomly turn on 5. Individual hexagons will change color and then go back to selected solid color (on basic scene). I live in 700sq. ft. apt and the controller is 12 feet from my router so network connection should be rock solid AND my Nanoleaf Triangle panels on same network work fine.
Anyone else having any of these issues?
@bscheffel something is terribly wrong here. Can you open a support ticket with Nanoleaf support.
for 3/4/5 it seems your panels are picking up some false touches. Support will be able to look into that. Try disabling touch gestures from your app (well, when it connects) and see if that fixes issues 3 and 4. That will reinforce my hunch
Apologies that you are facing these issues.
I have disabled the touch gestures and that seems to have stopped the random turn on / turn offs.
This morning though when I turned on the hexagons 1 of the 19 panels turned on (the one with the power and controller) and the Nanoleaf App only showed the 1 hexagon - it's like the other 18 disappeared.
I decided to remove the device from HomeKit and try again by doing a hard reset (unplug from wall then press power button and + while plugging back in. I don't think that did anything but then I did a soft reset (same Power and +) while plugged in and then re-paired the hexagons. Doing this made all 19 hexagons show back up.
So right now the biggest problem I have is that the Nanoleaf App and iOS home app show "no connection" quite frequently. I can adjust brightness then I try another action and app says "no connection". Force quit app it works again for a couple commands then "no connection".
OK - so here is the latest. Yesterday I turned on the Hexagons and again only the one with the power and controller came on so I pulled a couple of them off the wall, changed the hexagon with the controller and power and repaired and everything seems normal for last 24 hours with two big exceptions - Alexa integration is now broken. I have done all the troubleshooting steps in the Nanoleaf/Alexa integration guide (unplugged panels, logged in and out of Nanoleaf account, disable/renabled Alexa skill) several times and the Hexagons get discovered but then get a "device doesn't support requested value" error - Alexa integration worked before with Hexagons so not sure what is up. At least Nanoleaf App and iOS Home app are working correctly now. Second caveat is that after relabeling touch gestures they simply do not work regardless which panel I touch.
One more thing I can say is that "hard reset" is not working on this controller. I hold down the power and + button at same time while I plug in and the lights don't flash to indicate reset. I know this isn't working because my scenes are still saved. The soft reset does work and lights flash and I have to repair. odd.
Interesting. Here is my theory:
When you removed panels and remounted them you inadvertently changed the ports in use. Some panel or panels probably has a faulty port or ports. Not to worry. Right now its working, but in the future when you add / change your layout something breaks reach out back to us and we will find and replace the bad panel.
I have found some not-so-clear instructions for the hard reset floating around. Here are my personal instructions I use for Canvas and Shapes.
1. Unplug Shapes controller from power supply
2. Hold down power and brightness up (+) buttons
3. While holding down the buttons plug Shapes controller into powered panel. Do not release the buttons yet
4. Continue holding down buttons until all Shapes controller LEDs (except power button) light up.
5. Release the power and brightness up (+) buttons within 3s of the Shapes controller LEDs lighting up.
6. Observe Shapes controller LEDs flash 3 times. That is confirmation of hard reset being executed.
As for Alexa integration, that is unrelated to all these Panel issues. An issue nevertheless. Gonna ask internally if servers are up and running or gone bonkers.
But otherwise, make a ticket with support. They will be able to help you out.
Hope this helps. Don't worry, we will get your system running as YOU want it!
Interestingly using your method I did get the controller to hard reset - confirmed by the fact the factory default scenes came back. It still didn't fix my Alexa issue I have done everything (log out, log in, re-pari, disable and reenable Alexa skill) and still it does not respond. My Triangle panels on same network work flawlessly with Alexa throughout this whole time so it's not the skill and it's not the network.
The last issue then I am having is that touch gestures just flat out don't work at all.
Progress!!! my issue with gestures was indeed using a finger instead of palm. Now if only Alexa would work…. What is interesting is if I change the brightness with Nanoleaf App and then go into Alexa app and choose Shapes it does update with the correct % brightness but trying to turn/off within the Alexas app or through voice command brings no response
Touch gestures and touch actions are intentionally looking for palms. Reason being they can be triggered accidentally if something as simple a finger is used. And with touch actions and touch events through the API they can be used to control pretty much anything a developer wants. Effects will respond to a single or two fingers as long as it can detect it.
I am messaging my cloud guys with your details right now. Will post back once I hear from them.
Another piece of data on the Alexa issue that I can control the shapes by creating an IFTTT applet that connects Alexa and Nanoleaf service. Not practical since you have to create an applet for every command but proof that the Nanoleaf service is working at least from IFTTT perspective.