HIDDEN WIFI problems again with 6.1.2

Started by DON
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DON

I recently updated to 6.1.2 FW and they won`t connect to my hidden SSID 2,4ghz Wifi.
I had this problem earlier on some old firmware, but in 5.24 it was ok.

Why is this error "unfixed" again ?!

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Aliakbar Eski

Hey @DON, apologies that this is occurred. This has already been fixed in a future firmware release. It should be out in a few weeks.

Regards
Aliakbar Eski

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DON

I would like to downgrade, where can i get 5.24 until a new one is released ?

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Aliakbar Eski

Hey @DON

Can you pass the serial number for you device? You can IM me directly.

Regards

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DON

You have PM

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DON

6 days and no respone to my PM, WOW :-/

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Aliakbar Eski

Hey @DON , sorry about that. I recd your PM and we were actually working on getting you a fix instead of downgrading you to a previous firmware.
Please connect your controller to a non-hidden hotspot network with internet and it should prompt you in the app for an update.

thank you for being patient with us, but I did not just want to downgrade, rather I wanted to upgrade you to a better firmware.
And yes, we explicitly tested connecting to a hidden hotspot before we pushed it to your controller.

Regards
Aliakbar Eski

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DON

Thx, but app shows no update…

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DON

Nope, app says:

6.12 (up to date)

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DON

update arrived now. thx

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Neph

Hello out there. I unfortunately have the same issue like DON. Can you say approximately when the next firmware update will be available?

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versvendet

I also currently have nanoleaf shapes with firmware 6.1.2, but I can not connect it to my hidden wifi. neither with an android phone nor with an iphone.

is there a general update in sight or should this be solved with 6.1.2?

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Aliakbar Eski

there is an update that will be released in a couple of weeks for Shapes that will solve this issue.

Regards
Aliakbar Eski

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Bun10

Hello, the same has happened to me. It doesn't work with Alexa anymore. When will the next update be out? It has been a couple of weeks.

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morning__mountain__683

I see the same with new kit of mini triangles. Any progress on a fix?

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Neph

@morning__mountain__683 I am also still waiting for the firmware update. :(

A few days ago I bought a set of the new lines and with them the connection with hidden SSID works without problems. Meh.

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CoolID

I have, with my recently purchased ELEMENTS set, the same problems. Since FW version 6.1.2, it no longer connects to my hidden SSID network.

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joransrb

My Canvas cant connect to wifi at all after the 6.2.3 update…
Been working great for the past year, until the 6.2.3 update.
Support is aware, but they really take their time

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Lclbenjamin

My shapes is also unable to connect to the wifi.

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Aliakbar Eski

Hey @Neph Somehow your tag fell through the cracks.
This issue was not released as a fix in 6.2.3. However, in the latest 6.3.1 firmware this fix has been released

Sorry about the confusion, but yeah, feel free to DM me incase you don't find me responding here. DMs send me a direct email.

Regards