So my Nanoleaf Hexagon starter kit game in today and after setting them up and giving them power, i keep getting the same message of Accessory not found when trying to pair (im on IOS btw). But when i soft reset it (EVEN THOUGH I JUST GOT THEM), it flashed green but that was it and went on to normal colors and when i tried to pair them to my phone it said the same thing… Accessory not found
Update : I had it connected for about 30 minutes and then it said it was unreachable and then i deleted it and tried to reconnect and i cant anymore
If possible i will get back to you tomorrow if you could stick around.
Right, but for those 30 mins when it did connect, it would have been off. And then once it disconnected, it would have still been off or it would have been flashing
If its off, and disconnected from your iOS device, its likely an issue with your routers mDNS settings, which you have to look into
If its flashing, this means the controller has disconnected from your WiFi network. This would likely be due to weak signal strength for the controller. Moving your controller to another panel could also likely solve that issue.
If its any other case apart from this issue, you should contact support for a potential replacement