2 days ago I purchased the Nanoleaf Triangle Starter Kit and everything has been working perfectly until today. This morning I woke up to my lights being turned on randomly, i didn't think much of it so just turned them off.
When I was in the app I noticed there was a firmware update available so thought I should get the latest update in case there were bugs that would fix the light turning on randomly issue. Anyhow, after I started the update my app and the panels kept saying they were connecting and unreachable. It seems like the firmware update finally completed but since then I have had nothing but issues.
I cannot use the app at all, IF I manage to get it connected, I have about 3 seconds of connection and then it disconnects and attempts to reconnect me, sometimes it reconnects but most times it just says its unreachable. This basically makes it that I cannot use the app at all to control the lights or scenes anymore. I have soft reset 5x times, I have hard reset 5x times. I have tried WiFi channels on Auto, 1, 6 and 11 multiple times. I've rebooted my phone, router, everything like that multiple times. I've deleted and re-installed the app on my Android device multiple times. I've had numerous issues trying to pair the device when deleting it but eventually it works but still causes these issue.
I'm out of ideas, I've researched and done everything I can and I just feel like the firmware update has caused my panels to be faulty. Is there anything else I can do? Right now they are unusable and it just feels like a big waste of money. Last night the kids were dancing with the panels and today they were dissapointed we couldn't get them working.
I'd also like to add that when I attempt to power the panels on manually from the remote connected to them, there is about a 5 second delay between when I press the button to power them on, and them actually powering on. When I try power them off, there's about a 10-15 second delay…somethings not right…