I have the problem that my canvas are always unresponsive after a few hours.
The blue power LED then flashes 5x until the device is turned off and plugged in again. After that it works again for a few hours, in the best case even a day. The support has already told me, I should try it without Wifi here the whole thing does not happen, but that is not a solution for me.
It also happens on all WLAN channels 1, 6 and 11 and different manufacturers of access points.
Hard reset has already been performed several times.
Someone has an idea?
Thanks for reaching out. I would love to help you out.
I apologize for the inconvenience. Can you please confirm you are on the latest updates? (App and OS) Also, please confirm that you are on 2.4 GHz and not 5 GHz? (Our Panels are not compatible with 5 GHz) If you still have this issue, get in touch with our Support Team: http://nanoleaf.me/hello