Hi, the control square for my Nanoleaf Canvas is completely dead. No lights. Nothing. I tried holding down dim and power while plugging it in. Still nothing. The controller square stays black and all the other panels are a dim white. This appears to be a wide spread issue with the design of the Nanoleaf Canvas controller square. How do I get a replacement?
15% off + free S/H to replace a control square with a common and known issue is not really a good solution. I went ahead and paid it so I could get my Canvas setup working again but overall I'm not impressed with Nanoleaf's support.