Cannot pair nor hard reset my Elements and Shapes

Started by songoku_dbz

songoku_dbz

Hi guys,

2 days ago my Router did an update and since then I lost my connection to my Elements and Shapes. I tried soft resetting, then a hard reset (which did not work) and all the time when I reach the "Configuring device's WiFi" step in the Pairing Device section I get an "Incorrect Password" error.

How can I fix this? I am using the Android App.

Ty, Adrian

songoku_dbz

Hi guys,

I've managed to solve my issue. I needed to use Wi-Fi 4 standard instead of the Wi-Fi 6 standard for the 2,4 Ghz Wifi network.

All the best,

Adrian