Android: Unable to turn on auto-brightness or adjust function assigned to gestures

Started by iSEEu
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iSEEu

Device: Samsung Galaxy S9+, Android 10, Nanoleaf App version 5.1.3
Nanoleaf Canvas: Firmware 1.6.4

When in the dashboard clicking on what looks like the setup icon in the top right corner (picture of 2 sliders) I immediately get an error that says "This light is not responding. Check that it's powered on and in range". I'm therefore unable to do anything on this screen like configure touch gestures or turn on auto-brightness. The thing is, I know I have a good connection because I can manually adjust the brightness or choose a scene in the Discovery screen.

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Aliakbar Eski

Hey @iSEEu

Apologies for the issue.
I am making an internal ticket for this. I will keep you posted.

Regards

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Aliakbar Eski

Our team is aware of this and working on it.

Regards

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Victor.tremblay

Any news on this problem? My son's nanoleaf is also affected by this error!

Problem with following devices : Samsung Galaxy S8, Google Pixel 2XL and Google Pixel 4a

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Aliakbar Eski

Let me check where they are with releasing this fix

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Aliakbar Eski

Just heard back from the team. It's been fixed and will be released soon. Its undergoing testing right now.

So the wait is almost over

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ancient__paper__45

Same issue with a Galaxy S9+
Any news regarding the release?

Thanks