Nanoleaf Canvas not responding

Started by kingja3
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kingja3

I received my Nanoleaf Canvas 2 weeks ago and can't get them to work reliably with HomeKit. The Nanoleaf Light Panels I have installed next to it works perfectly.

Most of the time when I try to activate a scene using Home or the Nanoleaf app the connection will fail. I've already received a replacement control unit that displays the same issues.

Also i've bought a second Nanoleaf Canvas Starter Kit to try and it has the same problems.

What I've already tried:

  • My friends wifi network (and different homekit setup)
  • Factory resetting a couple of times
  • Changing all kinds of wifi/network settings (power, bandwidth, dhcp range, basically everything I could think of on the wifi side). I'm using a Unifi wifi network.

Does anyone of you recognize these problems with the Nanoleaf Canvas or maybe have some kind of solution? I suspect this is a software issue but i do now know if any update is incoming.

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Marre NL

I have same issue. Only workaround is to reboot Canvas but this helps just for a short period of time and then this issue is back. It seems that Canvas freeze, so I don't think that it is only related to wifi or HomeKit. Try to disable scene sync, it make Canvas little more reliable too.

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kingja3

I'm in contact with the Nanoleaf team to further investigate this matter.

For now I found that when only using Basic/Static Colors scenes the problem disappears.

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a mole

same here, exactly as you describe…

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snhroc

same here.. my canvas freezes a few seconds after reset and becomes unreachable

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Marre NL

Yeah, on iOS even on latest firmware beta for Canvas I still have issues with no response or network errors. Resetting Canvas dosen't change too much and rebooting helps just for short period of time. I think this is right now the biggest and most irritating issue with Canvas. It works more reliable with static scenes but this is not the solution.

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CooperCGN

Same here, I had three kits, all three randomly show up as “not available” in HomeKit across all my iOS devices and automations keep failing. When switching to the Nanoleaf app I get a general communication error. I contacted support but just got the usual check your WiFi, reset, etc.

I have a dedicated 2.4GHz WiFi running for my IOT devices, everything like the Aurora, my vacuum robots, etc. work totally reliable. Just the canvas is giving me a hard time. Even the latest firmware 1.2 didn’t solve it.

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Marre NL

There is a new firmware 1.2.1 just released today. Hope it can make difference. Just need some more time to test it.

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CooperCGN

Oh, actually the release notes specifically mention our problems. Please let us know, I took mine off and wanted to return them on Monday, but would be happy to keep them if the problem gets solved.

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Marre NL

Good news, so far after latest firmware update 1.2.1 everything now is doing really well. I let you know if things changes

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CooperCGN

Thanks, going to give it one more try over the weekend too.

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CooperCGN

Is this a Beta release? I don’t get the update.

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Marre NL

Yes, it is a beta. It is worth to wait for it. It works great, no more "no response" and scenes in automations changes really quickly. Still no issues for me after this update.

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CooperCGN

Just sent them a mail to get my controller registered for betas, glad to hear it works, sounds very promising.