Nanoleaf Canvas not responding

Started by kingja3
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kingja3

I received my Nanoleaf Canvas 2 weeks ago and can't get them to work reliably with HomeKit. The Nanoleaf Light Panels I have installed next to it works perfectly.

Most of the time when I try to activate a scene using Home or the Nanoleaf app the connection will fail. I've already received a replacement control unit that displays the same issues.

Also i've bought a second Nanoleaf Canvas Starter Kit to try and it has the same problems.

What I've already tried:

  • My friends wifi network (and different homekit setup)
  • Factory resetting a couple of times
  • Changing all kinds of wifi/network settings (power, bandwidth, dhcp range, basically everything I could think of on the wifi side). I'm using a Unifi wifi network.

Does anyone of you recognize these problems with the Nanoleaf Canvas or maybe have some kind of solution? I suspect this is a software issue but i do now know if any update is incoming.

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Marre NL

I have same issue. Only workaround is to reboot Canvas but this helps just for a short period of time and then this issue is back. It seems that Canvas freeze, so I don't think that it is only related to wifi or HomeKit. Try to disable scene sync, it make Canvas little more reliable too.

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kingja3

I'm in contact with the Nanoleaf team to further investigate this matter.

For now I found that when only using Basic/Static Colors scenes the problem disappears.

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a mole

same here, exactly as you describe…