crimson__leaf__369
Hi, I've recently been stocking up on Nanoleaf Lines and Elements kits, and my biggest setup consists of 18 lines based on the maximum quoted on the Nanoleaf website per a single power supply, however, once I'd finished adding the last piece to the design I noticed an error in the app that tells me I need to purchase an additional power supply (the brightness has also been reduced). Does anyone know why this is? Is this simply Nanoleaf not knowing what their own product limit is and misquoting the maximum on their website?? It seems odd that they sell a starter kit of 15 lines and expansion kits on multiples of 3; so one starter kit and one expansion kit immediately takes you over the initial power limit, which seems odd to me?
I contacted their support who basically used the website calculator and said that the maximum number of lines with one PSU is 17, not 18 (even though their website says otherwise in multiple places). I also find it odd that when using the Layout Assistant it actually counts the number of 'hubs/controllers' rather than the actual lines e.g. if you take the count to zero and then tap the '+' the first number you get is a 2, but only shows one line, whilst their other products count the number of actual panels.
Even more annoying, support haven't commented on the disparity between their calculator and product details and instead offered for me to 'buy' another power supply from them as they have them in stock. Thanks Nanoleaf.
